Educating You to Learn to Manage Disruptive Change

Cross-functional planning teams work together to experiment, prototype, and discover new innovative customer solutions.

Appoint a Chief Project Management Officer—Create a Project Management Culture

Reporting to the CEO and working with the leadership team, the chief project management officer has the following responsibilities:

  • the analysis of the organization’s strengths, weaknesses, opportunities, and threats
  •  monitoring relevant environmental and competitive trends 
  • facilitator and project management training 
  • assigning facilitators, project managers, and project team members
  •  the identification, prioritization, and recommendations for potential strategic initiatives
  •  management of project-based experimentation, prototyping, discovery, and learning
  • educating teams on application program interface (API) gateways, application development kits, microservices, mobile app development platforms
  •  analysis and documentation of successes and failures
  • scaling up and implementation of successful strategic initiatives.

Eagles Do Not Flock; You Must Find Them One at a Time

Crafting and delivering a superior customer experience requires organizations to become employee-centric. Organizations have long emphasized the customer value proposition—getting and keeping customers by exceeding their expectations profitably. They know that customers expect you to understand and cater to their unique likes, needs, wants, and preferences with every interaction. They measure consumer attitudes, product and brand preferences, media consumption habits, demographic and lifestyle characteristics. Organizations use artificial intelligence to gain personalized insights to deliver seamless and intuitive customer experiences.

In today’s digital marketplace, where consumers have more control and choices, social media can make or break a brand’s reputation.

Many of the customer branding and marketing concepts apply as well to winning the talent war. Like customers, talent is in demand. Like customers, talent has choices. Like customers, you do not pick talent; they pick you. Like customers, talent shops online for jobs. Customers check ratings; talent checks reputations. Customers check prices; talent checks salaries. Talented candidates are also customers.

On LinkedIn’s “Most In-Demand Employers” and Glassdoor’s “Best Places to Work,” employees and former employees anonymously review companies and their management. An organization’s reputation as an employer is public information. Candidates have access to employment search engines like Google for Jobs, Indeed, and Monster, which aggregate job listings websites, job boards, staffing firms, associations, and company career pages. Linkup only posts jobs offered on company websites, providing applicants with often unadvertised jobs.

The editors of Fast Company’s magazine have sourced the globe to find enterprises at the forefront of their industries. With the breadth of innovation expanding, their 2018 Most Innovative Companies designation will reflect today’s expanding innovation efforts across the business landscape.

It has become a candidates’ marketplace.

Digital transformation is a categorical imperative for long-term success and survival. The constant stream of new technologies is blurring industry boundaries and redefining markets, overrunning the ability of organizations to keep up. Facing radical change, business models, companies, and entire industries are at risk of digital disruption. Digital transformation demands the leadership’s attention, understanding, and action.

It Cannot Be Delegated. It Must Be Led. 

It may be an uncomfortable subject for many executives but an unavoidable obligation. With an investment of time and some coaching, the terminology, concepts, and principles are understandable. 

The House That Jack Built

As in the construction industry, the presence of an existing structure that needs extensive renovations will increase the complexity of new systems development and can be daunting. 

In many organizations, the older legacy computer systems and programming languages may still be functioning. Like the house that Jack built, legacy systems have been patched, repatched, and modified many times. Some stairways lead nowhere, and doors open into blank walls.

Legacy systems, designed for effectiveness and efficiency, are inflexible and hard to support or expand. Frequently, the original development staff has changed assignments, retired, or left the organization. It is not uncommon that these systems are poorly documented and difficult, if not impossible, to integrate with newer systems development projects.

However, in today’s digital world, organizations must be nimble and able to change direction quickly. They must innovate, experiment, learn, and adapt, creating new products and services that satisfy the customers’ changing needs faster than the competition. 

The forces of digital disruption are:

  • smarter devices
  • exploding cloud services 
  • third-party software vendors 
  • microservices and application program interface (API) application development 
  • 5G fifth-generation wireless networks

It requires organizations to reinvent themselves, think differently, and rethink everything. Digital transformation is about the twenty-first-century digital business organization. Although challenging, investment in digital transformation will reward those who are successful and punish the status quo.


  The potential competitive advantage of the organization’s digital strategy lies in the leadership’s ability to conceptualize how technology can differentiate the organization’s business model, computing infrastructure, and application development processes with the ability to innovate, experiment, prototype, and adapt quickly.

As the enterprise’s digital future becomes increasingly based on cloud services, a new form of organizational communications, a virtual organization, is evolving. In pursuit of an adaptive vision, a virtual organization can distribute work and workers as well as reshape communications and collaboration with customers, suppliers, business partners, departments, and project team members, working together in real-time, sharing ideas, satisfying customers, and co-creating new products and services.

Virtual organizations are cloud-based unified communications and collaboration services designed uniquely for each organization, with a single administrator, centralized membership authorization, scalable cloud computing, and storage.

Historically, organizations would acquire and install their own communications infrastructure. The combination of cloud services, voiceover IP, software-defined networks, and data centers has created a cloud-based software-defined communications infrastructure. o where they are.


Digital transformation is no small feat, so think differently and rethink everything. 

Out-collaborate the competition.

The fifth generation wireless network will not only address the challenges of cybersecurity and the exponential growth of mobile devices; it will be transformative and potentially disruptive, creating new businesses and new industries, profoundly changing how many organizations work and how we live our lives. 5G is not an evolution of the current 4G wireless networks but instead a revolution in wireless communications technology. 

The marketing term “5G” is used for the fifth-generation wireless communications network that will ensure end-to-end trust, security, and confidence. With global radio frequency spectrum harmonization, international governmental and private sector joint development, the fifth-generation digital network will deliver ultrahigh bandwidth, throughput, and unperceivable latency, the time a message takes to transverse the system. With highly mobile and highly connected density, the global deployment of new 5G services is expected to impact nearly every industry and job sector. 

The first phases of pre-commercial testing of the new 5G technology standards are underway. Service providers like AT&T and Verizon are experimenting with 5G trials in California, Massachusetts, Georgia, Michigan, New Jersey, Texas, and Washington, DC. The UK is planning a small number of large-scale deployment pilots to find the practical and economic challenges of 5G mobile networks. They are expected to start pilot testing in 2018/19 with completion in 2019/20 or 2020/21. Experts don’t anticipate commercial 5G until 2020 or later.

The 5G network and the new radio (NR) cellular air interface deployment are likely to be phased. For example, urban development could provide a platform for testing autonomous vehicles, traffic control, public safety, and security. In rural areas, 5G deployment pilots could test the connectivity of the internet of things services for remote healthcare and agriculture.

One operator plans to implement 5G in the urban areas first, with the rest of the network using the 4G backbone. As a result, the segments of the 5G network that operates on the higher frequencies will not be backward compatible.

The fifth generation communications network will be a sea change, supporting a large number of new industries, new services, and deployment models through a diverse set of devices with different latency and performance requirements. 

Challenges and Opportunities

For governments, hospitals, universities, businesses, and for service providers, the architecture of communications networks is evolving, but so are the business models, the business cases, the future customer requirements, and the new array of wireless 5G devices that will be needed. 

What will customers be willing to pay for new 5G services versus 4G? With evolving business models, how do service providers calculate a return on investment in upgrading to 5G? Will the FCC lower the barriers to encourage small cell deployment? Will there be federal, state, and local public funding?   

E-learning - Cybersecurity is about protecting society as a whole, the nation’s increasingly complex and interconnected vital economic infrastructures, government agencies, industries, businesses, hospitals, and individuals who depend on computers, software applications, and networks from attacks by hostile actors.

From cyber terrorism to malware for hire, the frequency, sophistication,and tactics are growing: Network security attacks. Questionable cloud and software vendor security. Broken access, identity, privilege, and session management. Removable media threats, firewalls, and security software misconfigurations. All organizations are at risk of data exfiltration, unauthorized access to critical data. 

Cybersecurity can no longer be a technical support function. Strategy, decisions, priorities, and resources will require new skills, new perspectives, and new leadership.

  • How do we protect the organization’s reputation?
  • How do we assess our cybersecurity vulnerabilities? 
  • How do we assess the risks of cloud computing, software as a service, and email/message service providers? 

o How can we determine the risks of third- and fourth-party providers? 

  • Is it possible to secure, end to end, every device, every network connection, and every workload/application?
  • Given the highly specialized skills involved, where do we find proven security experience and talent?

Studies show that the cost per data breach is higher with the extensive use of mobile devices, migration of applications and data, third-party involvement, and regulatory compliance failures.

On the other hand, investments in cybersecurity can reduce the cost per data breach.

  • governance programs

o audit committees

o certified internal auditors

  • managed security services
  • threat intelligence platforms
  • employee training and education
  • extensive use of encryption
  • disaster recovery management 
  • security information and event management

o AI security analytics 

  • a fully functional cybersecurity response team where they are. 


Next to the CEO, one of the most critical leadership positions in the organization may be the chief security officer (CSO). The chief security officer generally has the responsibility for the organization’s governance, risk assessment, risk management, and government compliance programs.

The CSO needs to recruit and lead a team with the skills to defend the organization’s cyberscape vulnerabilities:

ü The unauthorized access, retrieval, modification, or destruction of proprietary data. 

ü Ensuring that all critical data is securely backed up, ready to be restored if needed. 

Given the business continuity and reputation risks associated with a significant breach of data security, the CEO and the board of directors should not underestimate the challenge of building an effective cyber security team. The global demand for certified cybersecurity skills far exceeds the available talent. Begin building the security team by certifying several of the organization’s IT professionals. 

Mapping the cyberscape and the underlying infrastructures can help paint a picture of society’s exposure to cyber attacks. 



Learn More

Software, computer instructions, can be divided into three categories. Systems software includes the operating system and the utilities that support the computer functions. Application software programs support the end users. Software as a Service is a method where applications software is hosted on a cloud vendor’s computer and made available to customers over the public internet or a VPN, a virtual private network.

All hardware needs software to function, but there is no such thing as bug-free, vulnerability-free software. The number of exploitable bugs is directly proportional to the number of lines of code in a given cyberscape infrastructure.

For example, on a laptop, the operating system alone can consist of millions of lines of code. Coding flaws accumulate from one update generation to another, becoming increasingly difficult to find and fix. 

Murphy’s Law of Software Debugging 

  • Software doesn’t become more reliable as it is debugged; the bugs get harder to find.
  • Bugs appear in one part of a program when another unrelated area is modified.
  • Patching a piece of software replaces old bugs with new bugs.
  • The amount of time required to debug software is directly proportional to the amount of user input.
  • There’s an inverse relationship between the organization’s hierarchy and its understanding of computer systems.

The most straightforward part of software quality assurance testing is proving that the code performs all the functions that the user or users specified and expect. The extremely challenging and sometimes impossible part of QA is the ability to find all the flaws, vulnerabilities, security bugs, and the logic paths not specified in the design and not expected.

Simply put, all software can be hacked.

We are undergoing disruptive change, with no end in sight. We cannot escape, but we can adapt. It will take a profound commitment from everyone in the organization to learn to adjust to the constantly changing circumstances and conditions.

Becoming an adaptive organization is not about making a few minor adjustments to the way we do things. 

It is about


  •  Adaptive leadership and followers
  •  Creating a team-based business model designed to experiment, prototype, learn and discover the future
  •  Investing in technology and talent 
  •  Building a culture capable of adjusting to a constantly changing world 
  •  Winning the competitive battle and not becoming obsolete 

The world as we have known it is vanishing. Our cherished organizational traditions are no longer timeless and enduring; they are our heritage, our starting point for rediscovery and for creating the future.

When everything is changing, we need to think differently and rethink everything. It will not be an easy journey. However, by listening, asking, and answering questions, we can draw out ideas and underlying perspectives. Questions lead to answers, which lead to questions, which lead to solutions. If we are unwilling to be adaptive, we are likely to face insurmountable problems. However, with the right perspective, creativity, and determination, we can take the initiative and convert obstacles to opportunities. 

Are you prepared for constant interruption and change?